At MSMK.UK, we’re committed to providing a smooth, flexible, and stress-free delivery experience for every customer. To ensure complete peace of mind, we also offer free returns within 14 days, as long as the goods remain unpacked.
When placing your order, you can easily choose your preferred delivery date during checkout—right after entering your address details. All deliveries are made kerbside using an 18-tonne vehicle. While the delivery is kerbside by default, the driver may assist further at their discretion. Standard delivery hours are 8am to 6pm on your selected date.
For a seamless drop-off, our delivery vehicle is equipped with a tail lift and a pump-truck/hand trolley, allowing safe and efficient unloading of your pallet. Please note that pump-trucks cannot operate on gravel, grass, steps, or uneven surfaces, and drivers are unable to unpack or move individual components from the pallet.
If you later decide that MSMK.UK isn’t the right fit, simply keep your goods securely on the pallet and contact our support team within 14 days. We’ll arrange a free, hassle-free collection—no complications, no extra charges.